Refund policy

At The Journey Home, we want you to feel confident in every purchase. If something isn't right, we're here to help.

14-Day Returns

We accept return requests within 14 calendar days of delivery.

To qualify for a return, items must be unworn, unwashed and in their original condition.

To start a return, email hello@wearetjh.com with your order number and reason for returning.

Please wait for return authorization and shipping instructions before sending anything back.

Exchanges

Need a different size? We're happy to help with exchanges, subject to available inventory.

Contact us within 14 days of delivery to request an exchange. Items must meet the same condition requirements as returns.

For approved size exchanges, customers are responsible for shipping the original item back to us. The Journey Home covers standard shipping for the first replacement shipment per order. Any additional shipping charges will be communicated before processing.

If your requested size is unavailable, we'll help you select another available item or issue a refund for the eligible returned item based on the amount originally paid, including applicable taxes.

Return Shipping

Customers are responsible for return shipping costs for standard returns and size changes.

If your order arrives damaged, defective or incorrect, we'll cover the applicable return shipping costs.

Refunds

Once we receive and inspect your returned item, we'll notify you of the refund decision.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are nonrefundable for standard returns or size changes. If your return is due to a defective or incorrect item, we'll cover the appropriate shipping costs.

We do not charge restocking fees.

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us as soon as possible, preferably within 7 days of delivery. Include your order number and photos when available. We'll work to make things right at no additional shipping cost.

Email hello@wearetjh.com. The 7-day timeframe is a request to help us resolve things quickly; it doesn't limit any rights you have under applicable consumer law.

Return Address

Returns are processed through our fulfillment location in Tempe, Arizona.

The complete return address and instructions will be provided when your return is authorized.

Questions?

We're always happy to help.

hello@wearetjh.com

The Journey Home